There are many questions I'm asked repeatedly. Some of them I can answer, and a few of them I can actually put here without offending anyone. (Maybe.)
As of Friday May 22, 2020 I am now OPEN again, using a number of new safety protocols.
- BY APPOINTMENT ONLY
- No Exceptions!
- This means you must text, email, or call me and a confirmed time for your visit.
- If you show up unannounced, I'm probably not going to see you. Sorry.
- We must both be wearing masks.
- Again, no exceptions.
- I'll be polite about it, so please don't break my arms or anything like that if I ask you to kindly leave if you're unmasked.
- Remember, you're doing it to protect ME, and I'll be wearing one to protect YOU.
- For drop-offs, I'll "quarantine" your device for a few days
- That means I'll be wearing gloves and will put it into a bag to hold in my work queue
- I'll let it sit at least 3 days before I start to work on it. Might be longer, depending on my queue
- That also means I can't handle any rush jobs
- For pick-ups, I'll put your device into a bag as well
- Please treat it as "hazmat" for a few days
- You should probably be wearing gloves, but I can't make you do that
- You can ask me to remove it from my bag, and put it into your own, of course
- You should let it sit untouched for at least 3 days
- If you can figure out how to use it without touching it before that, go ahead!
- Arms length payments, too
- I'll accept exact cash (because I'll be wearing gloves when you hand it to me)
- I'll accept a check, same as cash
- Credit cards too, if you've got a card with touchless pay, like Apple Pay, Samsung Pay, etc.
What’s your price?
I will bill at $100 per hour of actual work time plus parts at cost. "Actual work time" usually doesn't include the time I spent just thinking about your device's problems, unless you start causing trouble.
Can I get an estimate or assessment?
Yes. If you bring in your device, I can analyze it for a $50 "bench fee" and then talk to you about what I think the repair will cost. The $50 will be included in the final repair cost.
My amp needs repair! What do I do?
- CONTACT me first.
- Use the Contact page OR
- Send me a text OR
- Send me an email OR
- Call me
- Then, we'll talk about it
- Then, bring it in
- San Jose
- San Francisco (I'll tell you where)
Do you take "walk ins?"
No! DO NOT bring me anything unless I first say it's okay. You might be disappointed otherwise!
How do I get equipment to you?
See above under "My amp needs repair!"
What's your turnaround time?
That, as they say, depends.
I might need to order parts. I might have a big queue of amps ahead of you. I might be on vacation. (Yes, it happens.) Your amp might be particularly tricky to my old eyes and brain. We might just get unlucky.
We'll talk about it while you're explaining the problem to me.
I have a gig, can I get a rush repair?
Sometimes I can, sometimes I can't. We'll talk about it while you're explaining the problem to me.
Do you sell parts?
Not currently. Parts are only included as part of a repair.
My amp/thing didn't cost much, can I get a discount on repair?
Really? No. But, I will tell you ahead of time if I think it won't be cost effective for you to proceed with the repair.
What about returns, rework or refunds? Do you guarantee your work?
I want satisfied customers. If there's a problem, tell me and I'll work with you and your device to make it right.
Do you do warranty service for [name brand] device?
I don't do that. I've found that in general doing warranty service is lots of hassle with insufficient joy. So no, sorry. You'll have to take it elsewhere.
Don't I know you from somewhere?
I used to be bob @ upstairsamps.com but we closed that shop in SF. You can remember my work fondly by seeing all my old facebook posts: Upstairs Amps on Facebook
I have a different question!
Ask me here: Contact Bob
Or email: bob@KennedyAmpRepair.com
Or text: 669.207.5500
Or call that same number, if you must.